North Carolina Change Location

Transfer Service Request

Are you moving to a new residence and need your Duke Energy electric service transferred from your current residence? If so, just complete the on-line form below to transfer your service.

When a customer transfers from one location to another, we review his/her Duke Energy payment records for the previous 12 months. Based on this review, it sometimes is necessary for us to request that our customers re-establish credit by paying an appropriate security deposit or by obtaining an acceptable guarantor.

  • If security is required, we will contact you by e-mail and provide additional instructions.
  • If security is required, it will need to be satisfied prior to electric service being transferred.

If you are a first-time customer or currently do not have service with Duke Energy, please use the Start Service Form.

Our service personnel are available Monday - Saturday; excluding major holidays. Please allow at least three business days from today to complete your order.

Are you a current Paperless Billing customer? If so, please review these special instructions.

If you have an immediate service need, please call 1-800-777-9898. If you need further assistance, please contact us.

* Indicates a required field.

Requestor Information

Please make a selection.

Please select your relationship to customer.
Customer Information

Please enter your first and last name.

Please enter a daytime phone number. This should be the area code followed by the seven digit phone number.

xxx-xxx-xxxx ext. xxxxx
ext.

The daytime phone number is the best number for a Duke Energy Representative to reach you should additional information be required to process your request.

Please enter a home phone number. This should be the area code followed by the seven digit phone number.

xxx-xxx-xxxx

The home phone number is the phone number associated with the residence where you are requesting new service. Adding this to your account allows you to utilize Duke Energy's automated system for future inquiries and reporting outages.

Please enter your e-mail address.

Enter a valid e-mail address and re-enter to confirm.

Please confirm your e-mail and check to ensure it matches the field above.

Please enter your date of birth.

mm/dd/yyyy

Please enter your Social Security Number. Please include numbers only and no dashes.

xxxxxxxxx (Numbers only, no dashes)
New Account Information
 

Please enter your new service address.

 

 

 

Please enter your city.

 

Please enter your state.

Please enter your zip code.

Please select the type(s) of heat.

 

Please select the type(s) of water heater(s).

 

Please enter the date you would like service to start. Must be at least three business days from today.

mm/dd/yyyy - Must be at least three business days from today.

If you select a date that is a holiday, the work will be scheduled for the following business day. Duke Energy observed holidays are New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Thanksgiving Friday, Christmas Eve, Christmas Day.

Billing Address
Old Account Information

Please enter an account number.

Account Number is located in the upper right corner of your bill. Sample bill - account number location

 

Please enter your service address.

 

Please enter your city.

 

Please enter your state.

Please enter your zip code.

Please enter the date you would like service to be disconnected. Must be at least three business days from today.

mm/dd/yyyy - Must be at least three business days from today.

If you select a date that is a holiday, the work will be scheduled for the following business day. Duke Energy observed holidays are New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Thanksgiving Friday, Christmas Eve, Christmas Day.

Tell Us About Yourself

Please enter a first and last name.

 

Please select an option.

Please enter a phone number. This should be the area code followed by the seven digit phone number.

xxx-xxx-xxxx ext. xxxxx
ext.

Please indicate if you are currently employed.

Please indicate if you own or rent the residence.

Please indicate if other adults will be living at this address.

Please Verify

Please enter the text that appears in the image below.