Paperless Billing

Adjusting how we think and act is defining a new norm of everyday life in this age. Wearing a face mask, ordering takeout or working from home seemed strange at first but are becoming second nature. Finding new ways to go about life that are safe, simple and seamless just makes sense.


That’s why it’s a good time to consider Paperless Billing. With Paperless Billing, your bill is delivered straight to your email. It's a no-contact way of receiving and viewing your monthly bill and one less thing to worry about.


Here are four advantages that Paperless Billing offers over paper bills.


Reminders to remember


There's enough to remember these days, and it's easy to let things fall through the cracks. Bill payment reminders take away the worry of forgetting to pay your bill on time. It’s easy to sign up, and we’ll make sure to send an email reminder when your bill is ready for viewing and when it's time to pay.


Same great bill detail


Your bill notification email provides a link to your full bill image available to you 24/7. It looks like your printed bill only on your screen. As a bonus, we keep a full two years of your bills available for you to look at any time you want. Comparing your usage over the past years helps you manage your energy use and your budget.


Pay your way


Pay any way you want – with our app, by phone, by mail, online at your bank site, with a credit card or at a Duke Energy bill payment center. You can even set up automatic payments. Select the date you want to pay, set a maximum amount to be drafted, and choose to get notification when payment is scheduled. It’s easy to set it and forget it.


Cut the clutter


Did you know that the post office processes 19.7 million pieces of mail an hour? That’s a lot of mail, and there may be days you feel much of it is going to you! Signing up for Paperless Billing is one step you can take to declutter and free yourself of the stacks of paper. It’s the greener and more sustainable way to go.


Get started today with Paperless Billing by logging in to My Account.