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Health Check


Are you getting the most out of your heating and cooling system? The Smart $aver® Health Check evaluates your heat pump or central air conditioner to ensure that your system operates as efficiently as possible. You will also discover whether additional service is required. Completing the Health Check provides the peace of mind of knowing that you are getting the most out of your system, while increasing the system's operating efficiency, saving energy and money, and improving your home's comfort!

Receive a $50 incentive for completing a Smart $aver Health Check!

The Smart $aver HVAC Health Check goes beyond an average tune up to ensure that your heat pump or central air conditioner is not just in good working condition, but that it operates efficiently as well. The Health Check includes four simultaneous diagnostic tests that identify exactly what, if anything, ails your system. The Health Check then provides recommendations to your contractor on what their next steps should be to optimize your system.

The process is simple:

  • Call and schedule an appointment for a Smart $aver Health Check with one of our Participating Contractors.
  • The contractor will run a Health Check on your system and let you know if your system is operating as efficiently as intended.
  • If your system is not operating efficiently, the contractor will complete a set of prescribed steps to increase the efficiency of your system until your system is optimized. As with any tune up, your system may require more extensive service that would incur additional charges, at your option, to proceed.
  • If your contractor is able to optimize your system, they will submit an Incentive Application for you.
  • If your system is operating efficiently, you will have the comfort of knowing that your system is operating at its optimal performance level. Because your system is already running at its designed efficiency, Duke Energy is not able to provide the $50 incentive.

Schedule your Health Check appointment with a Participating Contractor today!

Note: Duke Energy reserves the right to revise program requirements and incentive levels at any time. Incentives are subject to availability. For questions not addressed on the website, call 866-785-6209

Health Check vs. Preventive Maintenance vs. Tune-Up

Customers are often unclear on what different services can be performed on their HVAC systems. Many contractors offer different levels of service.

The first level of HVAC maintenance available is known as “Preventive Maintenance”. This level of system maintenance generally includes cleaning your system’s filters, coils and fans, inspecting the system’s electrical connections, calibrating your thermostats, and other cleaning or inspection activities.

The second level of HVAC maintenance available is often called a “tune-up”. The tune-up normally consists of the same preventive maintenance actions along with taking several individual temperature and pressure readings from your system. The contractor then uses these readings to perform the necessary calculations in order to determine whether your unit is operating efficiently.

The Health Check incorporates the best of both the preventive maintenance and tune-up services. Using the diagnostic tool, a series of four tests are performed. The diagnostic tool allows for simultaneous system readings and automates the required calculations which all but eliminate the chance of contractor error and results in more accurate system readings and recommendations. And, you will have the added benefit of knowing exactly which services were performed via the printed report or viewed directly from the diagnostic tool.

Confidence in contractor and service

You can feel confident that your Health Check will be performed thoroughly and will provide accurate results specific to your central air conditioner or heat pump because all contractors in the Health Check program have been certified by the North American Technician Excellence (NATE) or Building Performance Institute, Inc. (BPI). Furthermore, each Health Check is performed with the exact same set of digital diagnostic equipment, providing even more comfort that your contractor is performing all the required tests appropriately.

Assurance of system performance

Because the Health Check obtains digital readings directly from your system, automatically performs all the required calculations and displays test results and recommendations, you can be assured that the Health Check results are accurate. Don’t take your contractor’s word for it, ask to see results on the tool, or ask them to print and send your system’s results.

Be comfortable and save money

By ensuring that your central air conditioner or heat pump is operating efficiently, the Health Check can save you money on heating and cooling costs, maximize comfort in your home and extend the life of your equipment. You can receive a $50 incentive for optimizing your HVAC system.

Customer Eligibility

Incentives are paid for qualifying Health Checks completed on or after April 1, 2012 for Duke Energy Kentucky electric residential retail customers residing in single-family homes, condominiums, townhomes and duplexes. Incentives are paid after inefficiencies are identified and corrected,and the Health Check is completed. Additionally, all application and supporting documentation must be successfully submitted and approved.

System Eligibility

Health Checks can be completed on electric heat pumps and central air conditioners. Each system is only eligible for the Smart $aver incentive once during the life of the equipment.

Gas, oil and wood furnaces are not eligible for the incentive.

The Health Check is only available when the outside temperature is 60 degrees or higher. To be eligible for the $50 incentive, the Health Check must be completed in its entirety and resulti in your system's efficiency improving.

Health Check services that do not result in your system's efficiency improving are not eligible for the $50 incentive.

Each Health Check must be performed by a Participating Contractor and all applications must be submitted within 90 days of service to be eligible for the incentive.

Schedule your Health Check appointment with a Participating Contractor today!

Note: Duke Energy reserves the right to revise program requirements and incentive levels at anytime. Incentives are subject to availability. For questions not addressed on the website, call 866-785-6209.

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I've never had a system tune up, why should I now?

If you've never had your system evaluated, you could be wasting energy and money. Just as an oil change and tune-up for your car can improve your gas mileage and decrease the wear and tear on your motor, a Smart $aver Health Check of your heat pump or central air conditioner can make your system run more efficiently while helping to prevent unexpected maintenance repairs.

What is a Participating Contractor?

Each Participating Contractor is a heating and cooling professional who’s met Duke Energy’s requirements for contractors, including completing program training, purchasing the appropriate equipment and completing Duke Energy's Participating Contractor registration form. Only these Participating Contractors are approved to perform the Health Check on behalf of Duke Energy.

Are the Participating Contractors certified?

Duke Energy requires that all contractors who participate in the Smart $aver Health Check program be certified by either the Building Performance Institute (BPI) or by the North American Technicians Excellence (NATE) organization.

How do I apply for a Smart $aver incentive?

Your Participating Contractor will submit your Incentive Application for you.

Are certain weather conditions required in order to perform a Smart $aver Health Check?

Yes. In order for a technician to correctly analyze your system, the outdoor temperature must be at least 60 degrees. This ensures that the diagnostic tests perform correctly. There are other system temperature requirements that your technician may discover as he or she takes measurements that may prevent a correct analysis at any given time. If the correct conditions do not exist, the technician will not be able to perform the Health Check and your service will need to be rescheduled.

How often can I receive a Smart $aver Health Check incentive?

Your heat pump or central air conditioner is eligible for a Health Check incentive once during the life of the equipment.

Can I still receive the Health Check incentive if I have a service contract?

Yes. Your service contract must be with a Participating Contractor to be eligible for the discount. Contact your service provider today and ask how to get your system checked during the life of your service contract.

Are Smart $aver Health Check incentives available for gas appliances?

No. Only electric heat pumps and central air-conditioning units are eligible for the Health Check.

Why does Duke Energy want to help me use less energy?

By 2030, demand for electricity in the United States is expected to grow by approximately 25 percent. In the past, utilities like Duke Energy would build new power plants to keep up with the rising demand for power.

But building new power plants is expensive, and each takes years to complete. Plus, new power plants can have a negative impact on our environment.

The cleanest, most efficient power plant is the one we never have to build. If we can help our customers save energy – and save money in the process – it can reduce the demand for new power plants.


Note: Duke Energy reserves the right to revise program requirements and incentive levels at anytime. Incentives are subject to availability. For questions not addressed on the website, call 866-785-6209.