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Smart $aver® Custom Incentive Program

Custom Incentive Program

High-efficiency equipment that falls outside the scope of our standard prescriptive offers may still be eligible for incentives. The Smart $aver Custom Incentive program picks up where the Prescriptive Incentive program leaves off. Whether you're installing building automation controls, upgrading compressed air systems or implementing other unique energy efficient technologies, Smart $aver custom incentives can help you offset up-front costs and improve your bottom line.

Incentive Process

Application Submission

Complete Online Application

You may also download the PDF or Word application forms. These forms must be submitted with the appropriate calculations in order to receive an incentive payment.

If you would like to speak to someone at Duke Energy about your potential project, please email us at We will contact you to review your proposed project and provide feedback on its viability for the program, as well as requirements for your situation before you assemble an application.

Frequently Asked Questions

Calculation Submission

Custom Incentive Calculation (required):

The appropriate worksheet or calculator must be submitted with the required application (above) in order to receive an incentive payment.

Select the appropriate worksheet or calculator tool for your project type. Projects with over 700,000 annual kWh savings will need to use the Classic Custom worksheet. Projects with less than 700,000 annual kWh savings may use our optional Custom-to-Go calculator.

Classic Custom:

Choose this path if you have already completed your own savings calculations and simply need to input information in the appropriate Excel worksheet. This option may be used for all project sizes. Click the button below to access various technology-specific worksheets.

* The worksheet that accompanies the application is designed in MS® Excel with formulas in place that avoid the need for manual calculations. However, if you do not have Excel and would prefer to provide calculations in another format, please contact us at

Classic Custom Worksheets


Custom-to-Go Calculators:

Choose this path if you need help determining the energy savings from your project. Click the button above to access our Custom-to-Go calculator tools. Our Smart $aver Custom-to-Go Tool Suite features the following: Lighting Calculator, Process VFD Calculator, Compressed Air Calculator and HVAC with EMS Calculator. If you have any questions while using these tools, please contact us at or 866.380.9580.

Custom-to-Go Calculators

Frequently Asked Questions

Application Evaluation

Duke Energy will assess the application and provide a technical evaluation regardless of the project complexity and size. A preliminary incentive value will be evaluated based upon your project and Duke Energy’s custom published payment rates.

The pre-approval will be granted for your project during this step. Please note: you are not to proceed with a project commitment prior to the Duke Energy pre-approval.

Please allow 4 to 6 weeks for processing time.

More time may be required for complex projects or incomplete applications.

Frequently Asked Questions

Project Installation & Final Evaluation

The equipment is installed and Duke Energy performs a final technical review of the completed application to verify that installed equipment matches incentive measures on the original application. Duke Energy processes payment of the incentive as soon as the technical review is complete.

Frequently Asked Questions

Measurement & Verification

An independent third-party may perform necessary means to measure and verify equipment. (Performed within a few months after equipment is operable and in use.)

** Measurement & Verification is performed on a portion of all installations; pre-measurement is sometimes requested prior to equipment installation if time allows.

Frequently Asked Questions

Estimate your incentive payment here:

Have a Question?

For more information about the Custom Incentive Program, email us at

Custom Incentive Application - Part 1

Please note that to receive custom incentives, approval must be granted prior to the initiation of the project.

Custom Incentive Application

Please note that to receive custom incentives, approval must be granted prior to the initiation of the project.

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Custom-to-Go Calculators