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Upgrade or Change Existing Service

How Do I Upgrade or Change My Service?
You can make changes to your service account online if you are a registered user with Duke Energy Online Services.
Log in to Online Services  |  Sign up for Online Services  |  Learn more

Why sign up for Online Services?

If you're not yet registered, signing up is easy. We'll ask for the same information you'd need to provide if you called us on the phone to stop your service.

There are other great benefits to registering for Online Services. In addition to completing a request to start your service, you will be able to:

  • Pay your bill online
  • Review your billing history
  • Manage your accounts
  • Make other service requests
  • Report an outage

Learn more about Online Services