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Online Services

Why Sign Up?

  • Get personalized information on ways to save energy and money.
  • Compare and analyze your bills to see why they changed.
  • Sign up for Paperless Billing to receive, view and pay your bills online or on your smartphone, and set up automatic payments.
  • Access your account information 24 hours a day.
  • Manage multiple accounts.
  • Update your user profile information such as address, phone number, or email address.
  • Start, stop or transfer service. And more!
  • Report outages from your smartphone.

How to Get Started

It's easy to sign up for Online Services. All you need is:

  • A Duke Energy account number
  • The corresponding last four digits of the account holder's Social Security number or Federal Tax ID.

Sign up for Online Services Today!


Enrolling in Online Services

Who can enroll in Online Services?

What do I need to register for Online Services?

Where can I find my account number?

Why do you need the last four digits of the account holder's Social Security number?

Why do I have to create a user name and password to access my account?

How do I enroll multiple accounts?

How secure is the Duke Energy Online Services site?

Am I automatically enrolled in Paperless Billing if I register for Online Services?

Who should I contact if I'm having trouble enrolling in Online Services?

Forgotten User Name or Password

What if I forget my user name?

What if I forget my password?

Changing Your Information / Service Requests

How do I change my email address or personal information?

How do I use the start/stop/transfer services?

Billing and Payment

Can I view and pay my bill online by registering with Online Services?

What are my payment options?

Is the Paperless Billing service secure?

Can I choose to have my monthly bill automatically paid each month?

Will I continue to receive paper bills?

Will I be able to pay immediately after I enroll my account?

What information do I need to pay my bill online?

Can I use a credit card to pay my bill?

I am now enrolled in Paperless Billing and have not received my first bill electronically. Can I still pay my current bill online?

How will I view my bill details and bill inserts?

What steps should I take to dispute a payment that was made through the Paperless Billing program?