Start Service

Frequently Asked Questions

  • Here are some key pieces of information you will need to provide when completing your request to start service:

    • Social security number
    • Date of birth (must be at least 18 years of age)
    • Legal first and last name
    • Contact information (phone number and email address)
    • Service address (valid street number and apartment number, if applicable)
    • Date to start service
    • Mailing address
  • We use this information to run a credit check for new customers. All residential customers must establish credit before we connect electrical service. For new customers, we run a credit check at the time of application to determine whether a security deposit is required.

    For existing customers, we will evaluate your payment history to determine whether a security deposit is required.

    Deposits, when requested, protect our company and our customers from those who use electricity and then move without paying for it. Those losses affect all of our customers, so security deposits help us keep everyone's costs down.
  • Customers applying online to start or stop service should allow three business days for an application to be processed. We cannot schedule requests on weekends or holidays. Please contact us by phone if you have a more immediate request.

    Customers who need to temporarily disconnect their service must call us 24 hours in advance of the time they need to suspend service.
  • No, we can put service only in the name of the person making the application.
  • All residential customers must establish credit before we connect electrical service. For new customers, we run a credit check at the time of application to determine whether a security deposit is required.

    For existing customers, we will evaluate your payment history to determine whether a security deposit is required. If a security deposit or guarantor is required, we will contact you by email with additional instructions.

    Deposits, when requested, protect our company and our customers from those who use electricity and then move without paying for it. Those losses affect all of our customers, so security deposits help us keep everyone's costs down.

    If you cannot provide the funds for a security deposit, we can assist you with making a payment arrangement.
  • We will hold the security deposit until your account reflects a good payment history, or until service is disconnected and the deposit is applied to the balance of your final bill. If the deposit exceeds your final bill, we will issue you a refund check.
  • Online requests require a social security number for customer identification. Contact our customer care specialists to process your request to start service using other forms of identification such as:

    • Driver’s license
    • Passport number
    • Matricula number
  • If you have a fraud alert, you will need to provide us with the phone number tied to the alert. If the phone number matches the alert, you will be able to continue submitting your request.

    If you do not know the phone number associated to the alert, please contact the credit bureau at 714.830.7000 regarding your fraud alert.
  • Once you've established service, we will assign you an account number that you can use to register for our online account management service, My Account. Note: Your account will need to be active (in your name) before you create a My Account profile.
  • To change the date of your request, please contact us by phone and we will do our best to accommodate any changes needed.
  • As part of our process to start service process, we will stay in communication to help you better understand what to expect with your service request. We will proactively send updates to your preferred contact method: text messages, emails, or recorded voice messages.
  • Yes, past due balances need to be paid in full before starting service. You can pay off any past due balances by credit or debit card with our third-party vendor, Speedpay.
  • Please first complete a stop service request online to stop service for your old address and then make a new request to start service at your new address.
  • If you need to stop service at an existing address, please first complete a request online to stop service stop service for your old address and then submit a Start service at your new address.
  • If the property you’re requesting to start service does not have a meter installed, please contact us by phone to complete your request. If there is a meter on the property or you need to transfer service from the builder to you, please complete an online request to start service.
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