Request a Reference Letter
If you are moving, you may need to provide your new energy provider with a Letter of Reference. To receive this information from Duke Energy, complete and submit this convenient online form. Please note: This request will include the following information if applicable: number of non-pay disconnect notices issued and times disconnected for non-payment, as well as number of late payments and number of returned checks.
Information released only to individual listed on the account
Information released only to individual listed on the account