High Energy Usage Reduction Assistance

• Are at or below 200% of federal poverty level and are enrolled in at least one income-qualified government assistance program:
  • LIEAP (Low Income Energy Assistance Program): One-time vendor payment to help pay heating bills
  • Crisis Intervention Program (CIP): Provides financial help to households that are in a heating- or cooling-related emergency
  • Supplemental Nutrition Assistance Program (SNAP): Helps provide healthy food to qualifying low-income families with children, elderly or disabled
  • Head Start: Promotes the school readiness of children from birth to age 5 from low-income families
  • Medicaid: Publicly funded health insurance programs open to North Carolina residents who meet income, age and immigration guidelines
  • Supplemental Security Income (SSI): A federal income supplement program designed to help aged, blind and disabled people who have little or no income
  • Low Income Household Water Assistance Program (LIHWAP): Prevents disconnection or provides assistance with reconnection of drinking and wastewater services
  • OTHER: Currently enrolled in a program sponsored by the city or county of residence that required income qualification to enroll
• Are a Duke Energy residential customer in North Carolina living in Forsyth, Guilford or Mecklenburg County
• Have an annual electricity usage at or greater than 17,800 kilowatt-hours (kWh)

Upon successful enrollment, a Duke Energy approved contractor will schedule an appointment to look around your home and evaluate the best ways to help you lower your energy use and bill. This is called an "energy audit." The approved contractor will arrive for the appointment wearing a Duke Energy shirt and badge.

After this visit, this approved contractor will work with local agencies (community, government, LIHEAP, etc.) to resolve any health and safety issues that may have been identified. Next, they’ll work with preapproved subcontractors to complete the recommended upgrades at your home.