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It's time to change

Install LEDs and immediately enjoy these benefits.

  • Potential lifetime savings up to $140*

  • Last 24x longer than traditional bulbs

  • Safer and greener, contain no mercury, lead or glass

  • Use up to 66% less energy than traditional bulbs

*Factors in calculated savings potential: 0.11¢ per kWh

Eligibility

    • Duke Energy residential electricity service customers with an active account
    • Customers who live in a state where this energy efficiency offer has been approved
    • Customers who have not yet met or exceeded the Duke Energy bulb (CFL or LED) limit of 15 OR Customers who met or exceeded the 15 bulb limit (CFL or LED) and 5 years has passed since their shipment date
  • Yes. Renters are able to receive free LEDs as long as they meet the eligibility criteria.
    • Business and/or lighting only accounts
    • Customers on the Greenwood, S.C., residential rate schedule
    • Residential customers who live in a state where this energy efficiency offer has NOT been approved
    • Customers who have met or exceeded the 15 bulb limit (CFL or LED) and 5 years has NOT passed since their shipment date
  • In June 2009, a letter was mailed to all customers in Greenwood, S.C., who were on the old grandfathered Greenwood rate schedules explaining that they would not be eligible to participate in Duke Energy's Energy Efficiency Products and Services. The Energy Efficiency programs are funded through a small monthly fee on customer bills. Because we are unable to charge the fee on the Greenwood rate, these customers will not be eligible to participate.
  • This current offer is for residential customers only. Business customers may visit the Business Online Savings Store.
    • Customers become eligible for free LEDs once past lighting orders are older than 5 years from the order shipment date. To check your order history, click here and reference the “shipped” date under reason/status.

Ordering LEDs

  • Most customers receive their LEDs within four to six weeks after placing their order.
  • Eligible customers can order online or by telephone. For online ordering, click the “Order LEDs Now” button above or simply go to your My Account page and visit the “My Products and Services” section. To order by phone, please call 800.777.9898. After confirming your account, when prompted, say “Order LED Bulbs.”
  • Yes, you can place an order online through My Account or by telephone. If ordering from the My Account page, visit the Products and Services section of the dashboard. If you’re not a My Account customer, you can join today by registering on the My Account page. You may also place an order by calling 800.777.9898. After confirming your account, when prompted, say “Order LED Bulbs.”
  • You'll receive standard A19 LED bulbs. These dimmable 9-watt bulbs are equipped with an omnidirectional 300-degree beam angle that produces even light from the socket base in all directions. The bulb is equivalent to a 60-watt incandescent bulb and has a standard medium base. This allows the bulb to be easily installed into existing table and floor lamps, ceiling fixtures, sconces, pendants and decorative chandeliers.

    • The amount of bulbs you qualify for depends on the number of offers you have previously participated in. Our records track your current past participation. We subtract what you’ve already ordered from the maximum number of bulbs allowed for the program. The difference determines how many Free LED bulbs you can order. Your past participation may include coupons, K12 surveys and other campaigns. If past lighting orders are older than 5 years, you will become eligible for the Free LED offer depending on how many bulbs were a part of each order.
    • To check your order history, click here.

  • You can check the status of your order by clicking here. You will need to verify your Duke Energy account by entering your account number OR phone number and the last four digits of your SSN or TIN.

    You can also check your order status through the My Account page. Log on and scroll to the “Products and Services” section of your dashboard. Click on the “Check your LED order status” link. Your order details will be displayed on the next page.
  • Once your order has been processed and shipped, a FedEx tracking link will be included on the order status page. Navigate to the order status page by following the steps outlined in the previous question. The FedEx tracking number will be displayed on the screen. You can track your package by clicking on the link.
  • The FedEx tracking link is only valid for three months. After three months, tracking numbers are no longer available.
  • Please call our program fulfillment vendor, AM Conservation, at (toll-free) 888.474.0444 to assist with your order.
  • Please contact our program fulfillment vendor, AM Conservation, at (toll-free) 888.474.0444.
  • Contact our program fulfillment vendor, AM Conservation, at (toll-free) 888.474.0444:
    • If you have questions regarding the contents of your kit
    • If you ordered your LEDs more than eight weeks ago and have not received them yet
    • If your LED burns out before the two-year warranty expires
    • If you receive damaged or defective bulbs

About LEDs

  • It's in everyone's best interest to conserve energy. Energy efficiency programs like the Free LED Program help our customers use less energy. Conserving energy means Duke Energy can meet electricity demand without the expensive rate increases needed to build new power plants. Watch this video to learn more.
  • On average, LEDs last up to 25 times longer than incandescent bulbs and use up to 66 percent less electricity. Each LED will save about $140 in energy costs over the expected lifetime of the bulb.
  • The benefits of LEDs can be maximized by installing these bulbs in high-use areas. This ensures you get the most in energy and cost savings. Each LED has a 22-year lifespan, so you won't have to worry about changing these bulbs anytime soon.
  • Yes. LEDs provided through Duke Energy's Free LED Program do not contain mercury or lead. They are UL-listed and ENERGY STAR® qualified. You can learn more about LEDs here.
  • LEDs contain no harmful substances such as mercury or lead, so there are no extra precautions beyond those you would take with any other electrical device such as making sure the light switch is turned off before installing a new bulb. Although LED bulbs are made with plastic and not glass, it is still recommended to install them by holding the base and not the bulb, to avoid damaging the bulb.
  • LED bulbs do not contain mercury, so there are no special guidelines or procedures required when one breaks. Follow the cleanup procedure that you would use to dispose of a broken incandescent bulb.
  • Virtually all components of an LED bulb can be recycled. Most people are used to throwing traditional incandescent bulbs away in the trash. LEDs can also be disposed in your trash, but recycling is recommended. Many retailers recycle LEDs for free, and some municipalities have special recycling programs for LEDs. Visit http://search.earth911.com/ to find an LED recycling location near you.
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