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We have temporarily suspended disconnections for nonpayment in response to the pandemic. This means that customers’ accounts will not show a disconnection status. However, you can verify their past-due amount by calling the dedicated agency number. Late payment messaging has temporarily been removed from customer bills. Click the COVID-19 Bill Updates below to see a sample bill that reflects these changes. We are encouraging customers to stay as current as they can with payments to avoid building a large balance for later, which could pose additional hardships.