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Frequently Asked Questions

  • Yes. As long as you have the account information set up in your bank account, you can pay from checking and/or savings accounts.

  • You will receive an email and/or phone notification that a new bill is available for viewing and payment.

  • Payments will be posted to your account on the scheduled date.

  • No, only payments made via a valid checking account drawn on a U.S. bank are accepted. You can make a one-time payment using Visa, MasterCard, Discover Card or debit card via our credit card/electronic check payment method with a convenience fee of $1.50.
  • No. At this time, you cannot download your e-bill information into money management programs. Look for this feature coming soon.

  • Yes, you can edit or cancel a payment made prior to 3 p.m. ET. After that time, the payment will be processed as originally entered. Select Payment History and then Cancel or Edit under the Actions column to change/cancel a payment.

  • Log into e-bill and select Manage Bank Account from the menu. Click the Add Bank Account button to add a bank account. Click Edit under the Action column and then type over existing data and click Submit Change to edit bank information. Click Delete under the Action column and then click Submit to delete bank information.

  • An account with a scheduled payment cannot be de-enrolled from e-bill until the payment is canceled. Select Payment History and click the Cancel button under the Actions column to delete a payment.
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