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Benefits of Credit Card, Debit Card or eCheck

  • Service is available 24/7

  • It offers flexibility

  • Your information is safe

  • Speedpay payments are applied to your account immediately

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Frequently Asked Questions

  • Yes. Duke Energy works with Speedpay® to provide you with the option of using your credit card, debit card or electronic check to make payments. There is a convenience fee of $1.50 for residential and $8.50 for business account per payment. For payments in excess of $10,000, the convenience fee will be 2.75 percent of the amount paid. These fees cover the processing costs associated with handling credit card and electronic debit payments. No part of the convenience fee goes to Duke Energy. Other companies are able to add the processing costs of these requests to the overall pricing of their products and services. Because Duke Energy is a regulated utility, we are unable to do that. Only customers who choose to use this service will be charged the convenience fee.

  • Yes. For security and privacy of transactions, Speedpay uses 128-bit encryption, which is the safest encryption technology available today.


  • We use your ZIP code for security purposes to help verify your identity and to ensure that the appropriate account is accessed.

  • Yes. The system will provide your current account information and display the amount due and the past due date.

  • Yes. All payments are applied immediately and will stop orders to disconnect your service.
  • Yes. The system will provide prompts to guide you through the process to pay your bill and any additional fees that may be required. The system will also automatically issue orders to reconnect your service. Note: Customers with indoor electric meters and gas meters will need to call Duke Energy to schedule a field visit to have service reconnected.
  • The system will provide prompts to guide you through the process. A request to reconnect your service will be issued immediately after your payment is received. However, customers with indoor electric meters or gas meters will need to call Duke Energy to schedule a field visit to have service reconnected.


  • The payment you made was below the minimum amount required to stop disconnection of your service. The system will advise you of the total amount that must be paid to prevent service disconnection.

  • Yes. However, you will need to make a separate payment for each account and a convenience fee will be associated with each payment. The convenience fee for residential accounts is $1.50, with a maximum payment amount of $1,000. The convenience fee for business accounts is $8.50, with a maximum payment amount of $10,000. For payments in excess of $10,000, the convenience fee will be 2.75 percent of the amount paid. No part of the convenience fee goes to Duke Energy.

  • Multiple payments may be made toward any one account; however, there is a limit of five total payments toward any one Duke Energy account every 30 days when using Western Union Speedpay. Additionally, there is a limit of $1,000 for residential and $10,000 for business per transaction. Please keep these limitations in mind when planning your payments.

  • No, payments made using electronic check are restricted to checking accounts only.

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