Home Wiring Repair Essential

The Home Wiring Repair Essential service covers 120/240 volt wiring, switches, outlets, ground fault circuit indicator (GFCI) receptacles, breakers, fuses, fuse/breaker panels, the meter housing that's attached to the home and the components inside it.

No, but we do offer a discounted rate of (15%) off the technician's normal labor rate for noncovered repairs.

No, coverage is limited to your home and attached garage.

No, acts of God, which include but are not limited to lightning, are not covered.

No, if there are any electrical problems in the home at the time you request the Home Wiring Repair Essential service, the problems are considered pre-existing. Pre-existing conditions are immediately eligible for a 15% discount off the contractor's normal labor rate.

The Home Wiring Repair Essential service does not cover building code violations, upgrades and new wiring within a residence, doorbells, intercoms, security system wiring, low voltage wiring and overloaded circuits. Noncovered repairs are completed at a 15% discount off contractor's normal labor rates to the customer.

Home Wiring Repair Essential is available to residential customers who live in a single family home, townhouse, condominium or mobile home. Home Wiring Repair Essential is not available to apartment complexes or commercial properties. 

No, there is no sales tax on the Home Wiring Repair Essential service.

You will enroll for the service using the online form or call 888.999.8856. Your monthly energy bill will then include the monthly $5.99 charge for Home Wiring Repair Essential service. You may cancel at any time.

The annual limit amount is $1,250 per calendar year. The $1,250 limit is reset each year beginning in January. As repairs are completed during the year, the cost of the repair is deducted from the annual limit. If you go over the $1,250 limit during the year, you are required to pay the contractor directly for any overages, which are calculated at a 15% discount off the normal labor rate.

Yes, there is an initial 30-day waiting period for covered work. Noncovered work (that is eligible for the 15% discount) is offered as soon as the customer enrolls in the service.

The 15% noncovered repair discount is a 15% discount off the contractor's normal labor rate, paid directly to the contractor and offered by the contractor for repairs not covered under the Home Wiring Repair Essential service.

No, all Home Wiring Repair Essential repairs are scheduled by one or our representatives. For repairs call, 888.999.8856. If repairs are completed without contacting Duke Energy, the customer would be fully responsible for all charges.

You can cancel at any time, but there is a $150 reinstatement fee payable in full when you reinstate the service.

Home Wiring Repair Essential service is automatically transferred to your new home when you move within the Duke Energy territory and there is no 30-day waiting period for covered repairs. If you do not want Home Wiring Repair Essential service at your new residence, simply call 888.999.8856.

An EVSE is a home charging station outlet/system installed in a garage or predetermined outside location for charging a plug-in electric vehicle. EVSEs can vary in voltage and amperage based on what is available in your home and recommendation by the vehicle manufacturer.

No, only the circuit and wiring that supplies service to the EVSE is covered for repair. An EVSE may be covered with an individual manufacturer warranty. For additional questions on your manufacturer warranty, please contact your supplier of the EVSE.

Yes, but removal or disconnection would require an electrician to complete. For removal or disconnection call 888.999.8856.

Yes, arrangements for installation can be made at the time of installation/repair request with the Duke Energy representative.

Yes, installation requires for the power to be turned off. The electrician may request that you turn off any major appliances or sensitive electronics prior to cutting the power.