- Enjoy the convenience of only making one phone call when you need a repair to your heating or cooling system. Just dial 888.314.6979 – we have customer care representatives available to help you 24 hours a day, seven days a week. We will send a prequalified HVAC technician to your door to make the needed repairs. We also pay the technician directly – you don't have to file a claim or do any paperwork.
- Heating and Cooling Repair is automatically transferred to your new home when you move within the Duke Energy territory and there is no 30-day waiting period for covered repairs. If you do not want Heating and Cooling Repair service at your new residence, simply call 888.667.1407.
- If you have multiple heating and cooling units in your home, you will need to identify which unit you would like covered under the Heating and Cooling Repair or Heating Repair program. You may also purchase additional plans for your additional units.
- The Heating and Cooling Repair plan covers the cost of repairs to your properly functioning, enrolled heating and/or cooling unit, including a furnace and/or central air conditioning, a stand-alone heat pump or a heat pump/gas pack combination unit. See terms and conditions (En Español) for details.
If you do not have a cooling system in your home and you've enrolled in the Heating Repair plan, your coverage includes repairs to a properly functioning single forced air heating unit. Exclusions and limitations apply. See terms and conditions (En Español) for details.
Note: This plan does not take the place of or cover routine or seasonal maintenance of your heating and/or cooling unit(s). This plan is limited for repairs or replacements to compressors, indoor and outdoor refrigerant coils and heat exchanges to those under the manufacturer parts warranty period.