- As a safety precaution, a distinctive odor is added to natural gas so that you can smell a leak. If you smell natural gas, leave the premises immediately. After you get to a safe location, contact your gas provider and then call us to report the need for a repair.
- Enjoy the convenience of only making one phone call when you need a repair to your natural gas line. Just dial 888.314.6979 – we have customer care representatives available to help you 24 hours a day, seven days a week. We will send a prequalified technician in your area to schedule and make the needed repairs. We also pay the technician directly – you don't have to file a claim or do any paperwork
- Your plan includes the cost of covered repairs to your in-home natural gas lines (those after the meter) caused by aging or deteriorating pipes, valves or fittings. With this plan, we’ll help protect you from the stress, worry and expense of gas line repairs. Propane or liquid propane are not considered natural gas and are excluded under this program. Exclusions and limitation apply. See terms and conditions (En Español) for details.
When you need a repair, your call will be answered by one of our customer care representatives, and a technician will be promptly contacted to be dispatched to help. We're available 24 hours a day, seven days a week.
Please call an underground line locating service before you dig. There's no charge for the service, and the call is free. Visit Call Before You Dig for a list of phone numbers for technicians in your area.