Frequently Asked Questions
After your contractor completes the work, he or she will fill out and submit the rebate form, along with any required documentation. Once we receive it, you will get your money in the mail. The process typically takes 4-6 weeks.
All contractors who are part of our trusted network of service providers are industry-licensed professionals. Contractors who participate in our Insulate and Seal programs are certified by either the Building Performance Institute (BPI) or the North American Technician Excellence (NATE) organization. Only our Smart $aver participating contractors are approved to perform services that will qualify for a rebate from Duke Energy.
Conserving energy is the right thing to do for our customers and ourselves. The demand for electricity is growing, and building new power plants is expensive and takes years to complete. The cleanest, most efficient power plant is the one we never have to build.