North Carolina Change Location
North Carolina Large Business

North Carolina Large Business

Report Electric Trouble

English: 800.POWERON (1-800-769-3766)
Espaņol: 866.4APAGON (1-866-427-2466)
Report a power outage using our online report form.
View current outages

Customer Service

800.653.5307Call 800-653-5307 Customer Care Specialists are available Monday - Friday 7 a.m. to 6 p.m.
Sign in to your account or learn about My Duke Energy.
Hearing or Speech Impaired
NC: 800.735.2962: SC: 800.735.2905
Call Before You Dig
NC : 800.632.4949 or visit NC One Call Center
SC : 888.721.7877


To mail your payment or get in touch with us by mail, please use the following addresses.

Mail Payments Overnight or Express Mail Other Correspondence
Duke Energy
P.O. Box 70516
Charlotte, NC 28272-0516
Duke Energy
10101 Claude Freeman Dr. N-225N
Charlotte, NC 28262
Duke Energy
P.O. Box 1090
Charlotte, NC 28201-1090