Duke Energy is working hard in your community to improve reliability, reduce outages, strengthen the power grid against severe weather and prepare our system to serve a growing area. As part of this commitment, we are conducting a multiyear grid improvement project in Dilworth. 

We recently completed a major upgrade to the Kenilworth substation, located on Ordermore Avenue, that serves Dilworth, South End and the surrounding area. Now, we are making improvements in Dilworth to the poles and wires that deliver electricity to your home or business.

Work will be conducted in phases over the next three years and will center around these primary work objectives:

  • Strengthening the power grid to avoid power outages – upgrading power lines, poles and essential equipment
  • Improving reliability and reducing outage time – installing smart, self-healing technology that automatically detects power outages and quickly reroutes power to restore service faster
  • Expanding capacity and preparing the area for sustainable growth – completing substation improvements, new underground and overhead power lines to provide more capacity to the area

Phase 1 of these improvements will begin in September 2020 and is expected to last around six months, weather permitting.

Work will include:

  • Completion of work and landscape restoration at the Kenilworth substation
  • Installing new underground line routes along Scott Avenue and East Boulevard. Local lane closures will be needed as crews construct each segment
  • Installing four new reinforced concrete poles adjacent to the Kenilworth substation and Hemlock Street

Future phases of work will include the installation of smart, self-healing technology to better serve customers in Dilworth, as well as vegetation management and pole and line upgrades in the area. Work will take place along a number of streets in the Dilworth area, as well as behind homes in some areas where line and pole work need to be conducted. Duke Energy will communicate with customers affected by this work in advance of the work beginning.


Duke Energy crews will be returning soon to the recently installed underground equipment along Hemlock, Scott and East Boulevard to pull new wire through the conduit, which will ultimately connect to the newly installed circuit exits.  

The wire pull is anticipated to begin the week of Feb. 22 and is projected to take three weeks to complete.
The work will involve large equipment on-site, such as box trucks, a pulling rig and large wire spools. We anticipate short duration lane closures between 8 a.m. and 4 p.m. throughout the wire installation.

No power outages are expected to complete the wire installation and connections, and we foresee no impacts to the landscaping around the substation. 

These grid improvements are needed to connect the upgraded Kenilworth substation to new underground lines in the area, support ongoing commercial expansion in the area and to address potential reliability issues and improve service.

The intent of these projects is to:

  • Support current and future growth and development in the area
  • Improve overall reliability of service to customers
  • Strengthen the grid against power outages from severe weather
  • Provide smarter options to restore power faster using self-healing technologies

Project Map

Dilworth Community Grid Improvements Activity Map 1

Contact Us

For more information, please contact Duke Energy’s public engagement manager for this project.

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Frequently Asked Questions

  • As Charlotte continues to grow, we must upgrade and expand the energy infrastructure to power the community. Duke Energy is working hard to make sure that the energy infrastructure serving the Dilworth area and other Charlotte communities can reliably serve customers now and in the future. Improvements, such as substation upgrades, as well as new and upgraded power lines, will help increase electric capacity in the area to sustainably support this growth. 

    In addition to growth, Duke Energy wants to make sure that all customers enjoy the same high level of reliability and service. A recent reliability analysis identified locations that could benefit from new smart technologies, pole replacements and upgrades, vegetation management and other improvements to make sure service remains reliable now and in the years ahead.

  • Various phases of the work along roads will likely include temporary traffic flow changes and potential temporary lane closures. Large utility and construction equipment, as well as utility crews, will be present in work zones. A planned outage may also be necessary to complete certain projects. We will notify affected customers prior to any planned outage.

    In some instances, crews may also need to work in our right of way behind a customer's home or business to access a power line or other equipment.

  • We are anticipating the full project will take three years. The project will be conducted in phases and we will share updates on project milestones and next steps. 
  • An easement will not be required from property owners as all work will be conducted on substation property, road right of way or existing easement areas. 
  • For portions of the project, crews may need to access overhead lines and equipment located behind homes and businesses. This work may require access through gates or fences. We will notify property owners in advance, if such access is required.

  • Most of the neighborhood work being conducted involves overhead equipment and should not create impacts to customer property. In areas where underground equipment is being installed, crews will restore the area to pre-work conditions. Additionally, site restoration and improvements will occur as part of the completion of the Kenilworth substation project. 

  • We are making strategic improvements to the power grid in Charlotte to increase reliability, strengthening the grid against severe weather and other threats, expand innovative technologies like solar battery storage, and provide customers with more control over the energy use and tools to save money.

    We are conducting many improvements in Charlotte, such as:

    • Pole and line upgrades to strengthen the grid against outages from severe weather
    • Self-healing technologies that automatically detect power outages and reroute service to restore power faster
    • Additional energy pathways and smart technology around critical areas of the city, such as uptown, the airport and hospitals, to provide new tools to avoid outages and restore power faster when outages occur
    • Reliability improvements in areas that have experienced a higher number of outages
    • Strategic undergrounding of outage-prone line segments to improve reliability for customers
    • Increasing substation and line capacity in fast-growing areas of Mecklenburg County and the region

    In addition, Duke Energy customers in the area can access new tools and options through their smart meter, including hourly and daily usage information, to help better manage energy use and save money.

    Learn more about the ways Duke Energy is working to build a better energy grid in North Carolina.

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