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Change Your Phone Number or Mailing Address

Duke Energy uses various pieces of information such as your phone number and addresses to more quickly respond to your service needs. Our record of your phone number, mailing address, and service address are listed on your bill each month. If Duke Energy does not have correct information on your account, please log in to Online Services to complete this form so we may better serve you.

How to Get Started

  • To change your address or phone number, you must be registered for Online Services.
  • Click on Change Your Personal Information in the navigation menu on the left hand side of the page.
New Online Services User?
Register for Online Services and then Change Your Personal Information.
Existing Online Services User?
Log in to Online Services and then Change Your Personal Information.