Comprehensive Coverage and Peace of Mind
The underground power line that feeds into your home was built to last. But, over time, ground settling or overgrown tree roots can cause disastrous line breaks Ė cutting power to your home in an instant.
Since your property's underground line is your responsibility, itís up to you to locate a qualified electrician to find the break and mend the line. Those can be complex, lengthy and costly repairs.
Or, you can take advantage of Duke Energy Oneís Underground Protection program.
We're here when you need us.
For just pennies a day, Underground Protection will get you up and running.
The benefits are clear:
- 24-hour repair service hotline
- Work by qualified technicians backed by a one-year warranty
- Comprehensive coverage of up to $4,000 annually
If you have a problem, just call us and we'll come to your home to repair your underground line. No hidden costs. No hassles. No headaches.
Get started with Underground Protection today!
Underground Protection coverage is available to Duke Energy customers in Kentucky for just $4.99 per month.
Duke Energy One is not the same company as Duke Energy Kentucky. Duke Energy One is not regulated by the Kentucky Public Service Commission. You do not have to buy Duke Energy One's products or services in order to continue to receive service from the utility. THIS MESSAGE IS PAID FOR BY THE SHAREHOLDERS OF DUKE ENERGY.
What Underground Protection customers have to say
"I live in an older home and all utilities are underground. I had already experienced problems, so I was open to getting protection. Underground Protection saved me $3,000 in repair costs."
"Service was great and the technicians were very nice. They had our power back on within two hours and came back in the morning to complete the repairs. We think the protection is definitely worth having!"
–Mrs. Walter Clements
"I am very satisfied with the service. Great response! Our [electrical line] problem was actually caused by the summer draught. My husband didn't know I had signed up for the protection, but was glad I had when the problem occurred."
See What's Covered by Underground Protection
Protect your home against unexpected breaks in your underground power line.
- Over time, ground settling and overgrown tree roots can cause disastrous line breaks Ė cutting power to your home in an instant.
- Underground protection covers underground line breaks that are attributed to normal wear and tear, natural disasters and acts of nature.
- One of the most common line breaks can occur near where the power line connects to your electric meter. These types of breaks can result from ground freezing and thawing, natural settling, and more.
Effective June 1, 2015, Duke Energy One will discontinue its Underground Protection program in Ohio. With the company's Electric Security Protection Plan approval, the underground electric service of customers who were eligible based on this program's criteria will be replaced as it fails, as determined by the company.
For additional questions, please call 800.544.6900.