Frequently Asked Questions
Frequently Asked Questions
Who is eligible for participation in the Time-of-Use Rate SGS-TOUE rate program?
Participation in the program is available to individual industrial or commercial customers with a kilowatt (kW) demand of less than 30 kW. The rate is not available to the individual customer who qualifies for a residential schedule.
What are SGS-TOUE rates?
With SGS-TOUE rates, the price you pay for electricity changes based on the time of day you use it and our cost of supplying electricity to you during that time. If you use electricity when the demand for electricity is low—known as off-peak hours—your rate will be lower. Electricity used during periods of high demand—known as on-peak hours— will cost more. So, when you use electricity is just as important as how much you use.
Why is Duke Energy offering this rate?
Duke Energy is offering this Time-of-Use Rate SGS-TOUE program to provide choices to our customers and increase the efficiency of our electricity system. For customers, the SGS-TOUE rate offers more control over their electricity costs. For Duke Energy, the rates encourage customers to use more of their electricity during lower-cost times, thus helping to balance the electric load on our system.
Where and how do I sign up for this rate?
You can sign up by going to www.duke-energy.com/SGS-TOUE or by calling 1.866.582.6345 Monday - Friday 8 a.m. – 5 p.m.
If I choose this rate, how long is my commitment?
The Time-of-Use Rate SGS-TOUE is an ongoing rate offering. Duke Energy Progress will install a digital meter – if needed -- without charge but expects customers to remain on the new rate program for a minimum of one year.
What are the months or seasons for this rate?
There are two seasons – a non-summer (heating) season that runs from October 1st – March 31st and a summer (cooling) season, which runs from April 1st – September 30th.
What are the time periods that I need to pay attention to in the non-summer months?
On-peak pricing is in effect during the non-summer season months from 6:00 a.m. – 9:00 a.m. Monday through Friday. Shoulder-peak times include 9:00 a.m. - noon and 5:00 p.m. – 8:00 p.m., Monday through Friday. All other times are off-peak, including weekends and holidays.
What are the time periods that I need to pay attention to in the summer months?
On-peak pricing is in effect during the summer season months from 1:00 p.m. – 6:00 p.m. Monday through Friday. Shoulder-peak times include 11:00 a.m. - 1:00 p.m. and 6:00 p.m. – 8:00 p.m., Monday through Friday. All other times are off-peak, including weekends and holidays.
If I choose this rate, could I end up paying more money?
If you do not change your electricity usage patterns, your bill may increase. However, the SGS-TOUE rate gives you the opportunity to save money by shifting your electricity usage to the less expensive off-peak times.
How can I save money on this rate?
On the SGS-TOUE rate, you can lower your bill by shifting your electricity usage to off-peak periods. This gives you more control over your electric bills. In addition, it is important to manage how much equipment is drawing power at the same time because this can affect your demand and subsequently the demand charge that is part of the SGS-TOUE rate.
How will I know if I’m saving money?
We will send you a bill comparison each month to show you how you performed versus the Schedule SGS rate.
Will there be changes in the manner that I’m billed?
Other than your bill showing on-peak, shoulder-peak and off-peak data and charges, you will have the same billing experience you have now.
For questions call 866.582.6345