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Stakeholder Expectations

Duke Energy is committed to balancing the interests of our stakeholders. We have several pathways and programs to hear and respond to stakeholders' needs.

Stakeholders Expectations Fulfillments

Customers
  • Reasonable costs
  • Reliable supply
  • Good customer service
  • Safe operations
  • Minimal air and water emissions
  • Energy efficiency advice
  • Community involvement

  • Strong management systems
  • Efficient cost control practices
  • Business relations managers' accessibility
  • Customer satisfaction surveys
  • Environmental compliance
  • Customer communication and Web site information
  • Volunteerism

Employees
  • Safe workplace
  • Competitive pay and benefits
  • Open communications
  • Safe operations
  • Career development opportunities
  • Fair and consistent treatment
  • Strong corporate reputation

  • Safe work practice policies and training
  • The Portal (online corporate information resource)
  • Career training and development
  • Benchmarking with industry peers
  • Open Forums with executives
  • Confidential ethics hotline
  • Community involvement

Communities
  • Economic development
  • Involvement with local initiatives
  • Public safety
  • Employment opportunities
  • Volunteerism
  • Rapid service restoration

  • Business relations managers' involvement in communities
  • Economic development assistance
  • Global Service Event and other volunteer efforts
  • Duke Foundation grants
  • Cooperative service restoration agreements with other utilities

Suppliers
  • Fair dealing
  • Timely payment
  • Opportunities to grow their businesses

  • Supplier Code of Conduct
  • Competitive bidding process
  • Confidential ethics hotline
  • Minority/women/veterans business procurement practices

Investors
  • Competitive returns
  • Strong board governance
  • Management accountability
  • Regulatory compliance
  • Strong corporate reputation
  • Transparent reporting

  • Strong financial performance
  • 82 years of cash dividends
  • Comprehensive management and ethics policies
  • www.duke-energy.com/investors
  • Investment grade credit ratings
  • Strong balance sheet

Regulators
  • Reasonable cost and reliable supply
  • Regulatory compliance
  • Transparent reporting
  • Collaborative policy debates
  • Community involvement

  • Effective management policies and systems
  • "No surprises" practices
  • Policy leadership

Non-
Government Organizations

  • Transparent reporting
  • Accessibility
  • Problem-solving engagement
  • Research and policy leadership

  • Partnerships and collaboratives on several issues and at various levels
  • Annual sustainability and financial reports
  • Joint research projects
  • Stakeholder dialogues