Duke Energy is committed to balancing the interests of our stakeholders. We have several pathways and programs to hear and respond to stakeholders' needs.
| Stakeholders |
Expectations |
Fulfillments |
| Customers |
- Reasonable costs
- Reliable supply
- Good customer service
- Safe operations
- Minimal air and water emissions
- Energy efficiency advice
- Community involvement
|
- Strong management systems
- Efficient cost control practices
- Business relations managers' accessibility
- Customer satisfaction surveys
- Environmental compliance
- Customer communication and Web site information
- Volunteerism
|
| Employees |
- Safe workplace
- Competitive pay and benefits
- Open communications
- Safe operations
- Career development opportunities
- Fair and consistent treatment
- Strong corporate reputation
|
- Safe work practice policies and training
- The Portal (online corporate information resource)
- Career training and development
- Benchmarking with industry peers
- Open Forums with executives
- Confidential ethics hotline
- Community involvement
|
| Communities |
- Economic development
- Involvement with local initiatives
- Public safety
- Employment opportunities
- Volunteerism
- Rapid service restoration
|
- Business relations managers' involvement in communities
- Economic development assistance
- Global Service Event and other volunteer efforts
- Duke Foundation grants
- Cooperative service restoration agreements with other utilities
|
| Suppliers |
- Fair dealing
- Timely payment
- Opportunities to grow their businesses
|
- Supplier Code of Conduct
- Competitive bidding process
- Confidential ethics hotline
- Minority/women/veterans business procurement practices
|
| Investors |
- Competitive returns
- Strong board governance
- Management accountability
- Regulatory compliance
- Strong corporate reputation
- Transparent reporting
|
- Strong financial performance
- 82 years of cash dividends
- Comprehensive management and ethics policies
- www.duke-energy.com/investors
- Investment grade credit ratings
- Strong balance sheet
|
| Regulators |
- Reasonable cost and reliable supply
- Regulatory compliance
- Transparent reporting
- Collaborative policy debates
- Community involvement
|
- Effective management policies and systems
- "No surprises" practices
- Policy leadership
|
Non-
Government Organizations |
- Transparent reporting
- Accessibility
- Problem-solving engagement
- Research and policy leadership
|
- Partnerships and collaboratives on several issues and at various levels
- Annual sustainability and financial reports
- Joint research projects
- Stakeholder dialogues
|
