Innovative Products and Services Progress Summary

Provide innovative products and services for a carbon-constrained, competitive world

Why it matters: Our customers want products and services that keep them competitive regionally and globally, yet respond to environmental concerns.

PROGRESS | GOALS

• Champion energy efficiency as a top industry issue and collaborate with regulators, customers and other key stakeholders to advance innovative policies and programs
• Aggressively pursue “smarter grid and meter” technologies that can deliver significant operational and customer benefits
• Expand green power options to customers in every state we operate
• Keep rates competitive and achieve top quartile customer satisfaction in all markets as measured by national benchmark surveys