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Sustainability » Global Reporting Initiative Index to Indicators » Product Responsibility Indicators

Product Responsibility Indicators

Management Approach Safety for our customers, employees and the general public is our highest concern.
G 3.1
EU23   Programs to maintain access to electric service and customer support We provide a variety of programs in each state, with education through our Web site, bill inserts, liaison with social service agencies and other means. See also A Needed Assist To Power Our Communities for examples of support for low-income customers.
EU24   Practices to address language, disability and other potential barriers to safe access to electric service and customer support

For several examples, please see Special Assistance, and Duke Energy en las Carolinas.

Also, Duke Energy facilities, where customers visit, are designed to meet applicable building code requirements at the time of construction. Code requirements address a wide variety of national, state and local directives, including accessibility for those with disabilities.

Customer Health & Safety
PR1 G4-PR1 Safety assessment and improvement We put safety first in all we do, and this core value applies to public, product & service, and employee safety. See Public Safety information on our Web site.
Product & Service Labeling
PR3 G4-PR3 Labeling information required by procedures Electric and natural gas service cannot be labeled. We provide extensive Public Safety information through bill inserts, announcements, targeted mailings and our Web site.
PR5 G4-PR5 Practices and results of customer satisfaction surveys Regular satisfaction surveys among all customer classes are conducted. See Customer Satisfaction results in our Sustainability Report.
Customer Privacy
PR8 G4-PR8 Number of substantiated complaints or breaches of customer privacy Duke Energy has established a Data Privacy and Identity Theft Protection Program to protect personal information that Duke Energy collects, uses and stores. The program implements consistent measures to comply with the applicable laws, rules and regulations.
PR9 G4-PR9 Fines paid for non-compliance with regulations and codes for use of products and services See the Securities and Exchange Commission Form 10-K, beginning on page 155 for information about the status of various litigation, fines and penalties.
EU26   Percentage of population unserved in service area Duke Energy has an obligation to serve all that want electrical service in its service territory.
EU27   Number of residential disconnections Duke Energy does not track this information as specified in the GRI guidelines.
EU28   Power outage frequency See Outage Statistics
EU29   Average power outage duration See Outage Statistics
EU30   Average plant availability factor in the U.S. See Generation Reliability