Moratorium is a prohibition against disconnecting service to residential customers (during a designated time period) who meet eligibility requirements established by the North Carolina Utilities Commission and the South Carolina Public Service Commission.
Requirements for South Carolina
South Carolina Moratorium Period - December 1 through March 31 - 4 months
To qualify monthly under the moratorium provision, a South Carolina customer must establish ALL of the following:
- Customer cannot pay his/her account in full, nor in installments which would bring the account into balance within 6 months.
- The termination of service would result in danger to the health of a member of the customer's household. A MEDICAL CERTIFICATION signed by a physician is required.
- The certification is valid for 30 days and can be renewed up to three times during the moratorium period.
To request a copy of the certification form, please call us at
Requirements for North Carolina
North Carolina Moratorium Period - November 1 through March 31 - 5 month
To qualify annually under the moratorium provision, a customer must establish ALL of the following:
- Someone in the customer's household must be either handicapped, elderly (65 or older), or both.
- Customer cannot pay his/her account in full, nor installments to bring the account into balance within 6 months.
- The county Department of Social Services which administers the ENERGY CRISIS ASSISTANCE PROGRAM has certified that the household is eligible to receive such assistance, regardless of availability of funds. (DSS will present the customer with a "Certification Utilities Moratorium" to be mailed to Duke Energy, 9700 David Taylor Drive, Charlotte, NC 28262-2363, if eligibility is met.)
To request a copy of the form, please contact your local Dept. of Social Services office.