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Report an Outage

Keeping your power on is a priority for Duke Energy. We will make every reasonable effort to restore your service as quickly and safely as possible. Please be prepared to provide your address, phone number or electric account number.

  • English: (800) POWERON or (800) 769-3766
  • Español: (866) 4APAGON or (866) 427-2466
  • Online: If you have access to the Internet, report an outage using our online outage report form.

Our outage reporting systems are designed to identify the location of outages based on initial customer reports, so all customers who experience power outages are encouraged to contact Duke Energy.

Report a Streetlight/Outdoor Light Outage
Duke Energy maintains numerous outdoor lights to promote safety and security in public areas. If a streetlight in your neighborhood is not working properly, please contact us to let us know. To ensure prompt service, please identify the pole with tape or a ribbon.

Report a Downed Power Line or Safety Hazard
If you see downed power lines or another electrical danger, call for help immediately at (800) POWERON. Keep others away until help arrives.

The first rule of safety is do not touch a power line or anything touching a power line, such as tree limbs, tools and toys. Even power lines that have fallen may be dangerous and should not be moved or disturbed.