Start, Stop & Move Service
New Customers — Start Service
Not a Duke Energy customer and need to establish a new account? This is where you start. In some cases, a security deposit may be required. If we cannot verify your identity during the application process, we’ll contact you to complete an Identity Verification Form.
Please allow at least three business days to complete your request.
Existing Customers — Move Service
Already a Duke Energy customer? If you’re moving from one residence in our service area to another, simply complete this request and we'll do the rest.
Need to discontinue service? Complete this request to close your account. Please allow at least three business days to process your request to stop existing service.