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Apply for Service

How Do I Apply for Service?

All new large business customers are assigned to a Duke Energy team, including a Business Relations Manager and Customer Account Services Specialist, which can advise you on all aspects of our business services.
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Features & Benefits

Receive dedicated customer service from your assigned Business Relations Manager.

  • Your Business Relations Manager will advise you on all aspects of our services, including accessing and applying the considerable expertise of Duke Energy in support of your business objectives.
  • All Business Relations Managers are experienced energy professionals who understand your manufacturing or business processes and take the time to consider your unique situation.
  • Your Customer Account Services Specialist, along with your Business Relations Manager, will assist you in applying for service, selecting rate schedules and ensuring all your questions are responded to quickly.

How to Get Started

Our objective is to provide the flexibility to access complete customer service support through channels convenient to you:

  • E-mail us at
  • Phone: 1-800-777-0046
  • Fax: 1-800-510-7347
  • Mail: Duke Energy Customer Account Services
            Mail Code EC2ZA
            P.O. Box 1006
            Charlotte, NC 28201-1006