Winter Storm Update Duke Energy has 3,500 personnel restoring power to thousands of North Carolina customers affected by this week's snowstorm. Damage to the power delivery system was due to falling trees and tree limbs.
Estimated times of restoration are available by viewing the company's outage map.Most customers should be restored by 11:45 p.m. Friday or sooner. In isolated cases of extreme damage, the company will call customers whose outages may exceed that timeframe.
We understand how difficult it is to be without power. Our mission and commitment is to provide timely, accurate information as quickly as possible so that our customers can make plans and weather the storm.
- Report an Outage
- Report a power outage by calling us toll-free or using our online report form.
- Request Light Repair
- Use this form to report an outdoor light that is not working.
- Current Outages
- View data on current outages.