Maintaining reliable service
Trees are part of Florida’s natural beauty, but trees and other vegetation are also one of the leading causes of outages for utilities in the Southeast.
Duke Energy maintains nearly 50,000 miles of power lines across Florida. These include 30,000 miles of overhead transmission and distribution lines. Duke Energy proactively manages trees and other vegetation to help ensure safe, reliable service for the 1.6 million customers across our more than 20,000-mile service area.
Maintaining trees and vegetation along distribution and transmission rights of way helps reduce outages and enhances safety for customers, as well as Duke Energy employees and contractors. In Florida, Duke Energy maintains a rigorous inspection process that identifies vegetation encroachments and ensures vegetation-management activities follow required pruning and clearance specifications.
We regularly use tree-trimming contractors to conduct much of our vegetation management work. These contractors are held to the same stringent requirements for safety and quality that are observed by Duke Energy employees and crews. We discourage customers, property owners and untrained contractors from pruning trees and plants near power lines.
Customers who have questions or concerns about right-of-way or vegetation maintenance can contact a Duke Energy customer service representative by calling 800-700-8744. Our customer service representatives can provide general information on vegetation and right-of-way issues, or can connect customers to a forester or right-of-way expert.