Maintaining reliable service
Trees are part of the natural beauty of the Carolinas; but trees and other vegetation are also one of the leading causes of outages for utilities in the Southeast.
Duke Energy Progress is responsible for maintaining more than 70,000 miles of power lines. These include 40,000 miles of overhead transmission and distribution lines. Duke Energy Progress proactively manages trees and other vegetation to help ensure safe, reliable service for the 1.5 million customers across our 34,000-mile service area.
Maintaining trees and vegetation along distribution and transmission rights of way helps reduce outages and enhances safety for customers, as well as Duke Energy Progress employees and contractors. Duke Energy Progress maintains a rigorous inspection process that identifies vegetation encroachments and ensures vegetation-management activities follow required pruning and clearance specifications.
Duke Energy Progress regularly uses tree-trimming contractors to conduct much of its vegetation management work. These contractors are held to the same stringent requirements for safety and quality that are observed by Duke Energy Progress employees and crews. Duke Energy Progress discourages customers, property owners and untrained contractors from pruning trees and plants near power lines.
Customers who have questions or concerns about right-of-way or vegetation maintenance can contact a Duke Energy Progress customer service representative by calling 800-452-2777. Our customer service representatives can provide general information on vegetation and right-of-way issues, or can connect customers to a forester or right-of-way expert.