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Report a Streetlight/Outdoor Light Outage

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Outdoor lights illuminate streets, sidewalks, parking areas and more - helping to extend your day, while providing a safer environment for our communities.

But sometimes lights may burn out or flicker. Luckily, it's easy to tell us if a light needs to be fixed. Here's how:

  1. Select your state by clicking one of the links below.
  2. Choose how you want to contact us.
  3. Provide as much information as you can - like the location of the light and a description of the problem.
  4. Once we receive your request, we'll work to make simple repairs within just a few days.

In the meantime, it'll help if you're able to safely tie a ribbon or cloth around the light pole that needs work - so we can quickly locate the issue.

Select one of the following states to report any faulty lights:

North Carolina

  • Online - It's simple to report an outage using our online form.
  • Phone - Call 800-POWERON (800-769-3766).
  • Fax - Fax your request to 800-329-4385.
  • Email - Send a message to DukeLighting@duke-energy.com.

South Carolina

  • Online - It's simple to report an outage using our online form.
  • Phone - Call 800-POWERON (800-769-3766).
  • Fax - Fax your request to 800-329-4385.
  • Email - Send a message to DukeLighting@duke-energy.com.