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Report a Gas Leak

Home or Business

When used properly, natural gas is a safe and reliable fuel. But, escaping natural gas can be a sign of potential danger. Natural gas can penetrate the walls of homes or buildings that are not supplied by natural gas. It is also colorless and odorless. As a safety precaution, Duke Energy adds a distinctive odor to natural gas so that you can smell a leak. If you smell natural gas, leave the premises immediately. After you get to a safe location, call 911 and Duke Energy.

In Ohio or Kentucky, you can call Duke Energy 24 hours a day, 7 days a week at 800-634-4300 (toll free).

Safety Around Natural Gas Pipelines

The leading cause of accidents on the pipeline delivery system is hitting a line when digging or trenching. You can avoid this problem by calling an underground line locating service at 811. There’s no charge for the service, and the call is toll-free.

Signs of a Natural Gas Pipeline Leak

  • Blowing or hissing sound
  • Dust blowing from a hole in the ground
  • Continuous bubbling in wet or flooded areas
  • Gaseous or hydrocarbon odor
  • Dead or discolored vegetation in an otherwise green area
  • Flames, if a leak has ignited

What to Do If You Suspect a Natural Gas Pipeline Leak

  • Evacuate the area and try to prevent anyone from entering.
  • Abandon any equipment being used in or near the area.
  • Avoid any open flames.
  • Avoid introducing any sources of ignition to the area (such as cell phones, pagers, 2-way radios).
  • Do not start or turn off motor vehicles/electrical equipment. This could cause a spark.
  • Call 911 or contact local fire or law enforcement.
  • Notify the pipeline company.
  • Do not attempt to extinguish a natural gas fire.
  • Do not attempt to operate any pipeline valves.