Report a Gas Leak
Home or Business
When used properly, natural gas is a safe and reliable fuel. But, escaping natural gas can be a sign of potential danger. Natural gas can penetrate the walls of homes or buildings that are not supplied by natural gas. It is also colorless and odorless. As a safety precaution, Duke Energy adds a distinctive odor to natural gas so that you can smell a leak. If you smell natural gas, leave the premises immediately. After you get to a safe location, call 911 and Duke Energy.
In Ohio or Kentucky, you can call Duke Energy 24 hours a day, 7 days a week at 800-634-4300 (toll free).
Safety Around Natural Gas Pipelines
The leading cause of accidents on the pipeline delivery system is hitting a line when digging or trenching. You can avoid this problem by calling an underground line locating service at 811. There’s no charge for the service, and the call is toll-free.
Signs of a Natural Gas Pipeline Leak
- Blowing or hissing sound
- Dust blowing from a hole in the ground
- Continuous bubbling in wet or flooded areas
- Gaseous or hydrocarbon odor
- Dead or discolored vegetation in an otherwise green area
- Flames, if a leak has ignited
What to Do If You Suspect a Natural Gas Pipeline Leak
- Evacuate the area and try to prevent anyone from entering.
- Abandon any equipment being used in or near the area.
- Avoid any open flames.
- Avoid introducing any sources of ignition to the area (such as cell phones, pagers, 2-way radios).
- Do not start or turn off motor vehicles/electrical equipment. This could cause a spark.
- Call 911 or contact local fire or law enforcement.
- Notify the pipeline company.
- Do not attempt to extinguish a natural gas fire.
- Do not attempt to operate any pipeline valves.