Start Service
Please complete one of the service requests below to start service at a new or existing residential location, or if you are moving from one residence in the Duke Energy service area to another.We will make every effort to activate your service as quickly as possible. Our service personnel are available Monday – Saturday; except major holidays.
Please allow at least two business days to complete your request.
New Duke Energy Customer
Use this request if you have never received a bill from us.
Existing Duke Energy Customer
Use this request if you are a current or former Duke Energy customer. If you are moving to another location served by Duke Energy, please remember to stop service at the location you’re moving from.
Modify or Cancel Start Service Request
Use these forms if you are an existing Duke Energy customer and need to change or cancel an existing online request to start electric service.
Additional Service Information
You can review Duke Energy’s online manuals for electric and gas installations or make a request online to receive a copy in the mail.
