Customer Service
Outage & Storm Assistance is Available 24 Hours 7 Days a Week
| Report a Gas Problem: | 1-800-634-4300 |
| Report an Electric Problem: | |
| Report an Electric Outage Online | 1-800-543-5599 |
| View Current Electric Outages |
Billing & Payment
| 1-800-544-6900 |
Start, Stop & Move Service
| 1-800-544-6900 |
Other Inquiries
| 1-800-544-6900 |
Call Before You Dig
| 1-800-362-2764 |
Report Power Theft
Unauthorized uses and theft of electricity is illegal and extremely dangerous. To confidentially report suspicious activities involving electrical equipment, please call us at 1-800-544-6900 or report energy theft online.
Contact Information
-
Mail Payments
Duke Energy
P.O. Box 1326
Charlotte, NC 28201 -
Other Correspondence
Duke Energy
1000 E Main Street
Mail Drop WP 890
Plainfield, IN 46168 -
Phone Number
1-800-544-6900
How Can We Help?
Customer Service representatives are available by phone Monday through Friday 7 a.m. to 7 p.m. and Saturdays from 8 a.m. to 1 p.m.
Customer Service is also available 24 hours a day, 7 days a week through our interactive phone system and our website.
Please allow two business days for a response to your email.
