Ohio Change Location

Appliance Recycling

On Nov. 23, 2015, JACO Environmental, the company that provides the service for our Appliance Recycling Program, unexpectedly discontinued all operations. We apologize for the inconvenience this causes and are diligently working to determine next steps on behalf of our customers. Below is the most up-to-date information:

If you would like to schedule an appointment
We are currently not accepting appointments for appliance recycling. Please continue to check back here for the most up-to-date information. Additionally, please complete the form below and we will send you information as it becomes available.

Customers who had a scheduled appointment that was canceled
As a reminder, all existing appointments have been canceled. We apologize and appreciate your patience as we work through this situation. Please complete the form below and we will send you re-scheduling information as it becomes available.

Complete form

If you had your appliance picked up by JACO Environmental AFTER Aug. 1, 2015

We are diligently working to determine next steps regarding incentive checks to best serve customers who may have been affected by the recent events. Please complete the following questionnaire if any of the following pertains to you:

  • You already recycled your appliance but have not yet received your incentive check.
  • You received an appliance incentive check and HAVE deposited your check.
  • You have received an appliance incentive check and you HAVE NOT deposited it. Note: Please do not deposit your incentive check.

So that we can assist as quickly as possible and to the best of our ability, please click the link below and answer a few questions regarding the status of your Appliance Recycling Program incentive check.

Complete questionnaire


Frequently asked questions

Recent or Future participation in the Appliance Recycling Program

How do I make an appointment to have my appliance recycled?

We are currently not accepting appointments for appliance recycling. Please continue to check back here for the most up-to-date information. Additionally, please complete the form above and we will send you information as it becomes available.

My appointment to have my appliance picked up was canceled. What do I do now?

As a reminder, all existing appointments have been canceled. We apologize and appreciate your patience as we work through this situation. Please complete the form above and we will send you re-scheduling information as it becomes available.

I never received my rebate. What do I do?

We are doing our best to validate and distribute rebates to customers who may have been affected by the recent events associated with JACO environmental. If you had your appliance picked up by JACO Environmental AFTER Aug. 1, 2015. Please complete the following questionnaire and answer a few questions regarding your Appliance Recycling Program participation status.

When will the Appliance Recycling program be returning?

We are working to determine next steps regarding the future of the program. Please complete the form above and we will send you information as it becomes available. Additionally, please continue to visit our webpage for the most up to date information.

Important things to know about your Duke Energy Prepaid MasterCard®

Suggested tips regarding your Duke Energy Prepaid MasterCard®

To expedite the process of honoring rebates, some recent participants in the Appliance Recycling Program will receive a Duke Energy Prepaid MasterCard®. More information about your card can be found in the FAQs below or by visiting www.myprepaidcenter.com.

  • While not required to use your card, it is recommended that you create an online account through the My Prepaid Center. An online account will give you access to in depth information about activating your card, making purchases, and handling lost/stolen cards.
  • Know your available card balance. If the card is processed for more than its available value, it will decline.
  • Your card will be accepted virtually anywhere (excluding ATMs and gas pumps)
  • Choose Credit instead of Debit if given the option.
  • Record the card number and the toll-free Cardholder Services number listed on the back of the card (1-888-371-2109) and keep this information in a separate location. You will need this information if the card is lost or stolen.

How do I activate my card?

To activate your card, please visit My Prepaid Center or call the number on the card. You will not be able to use the card until it has been activated.

Where can I see the current balance on the card?

Visit the My Prepaid Center for information regarding your card. Be sure to have your card accessible.

Does the card expire?

Yes, the card will expire on the last day of the month of the valid thru date printed on the front of the card. An expired card cannot be replaced.

Can I get text and/or email alerts?

Yes, visit the My Prepaid Center to opt in. Text messaging restrictions apply. Charges from your phone carrier may apply.

Is this a credit card?

No. It is a prepaid reward card and it does not affect your credit rating.

Are there any fees associated with this card?

No.

Information regarding purchasing with your Duke Energy Prepaid MasterCard®

Where can I use the card?

The card can be accepted wherever Debit MasterCard® is accepted excluding gas pumps (pay at the pump) and ATMs.

Where can I go to obtain more information about using the card?

Detailed information can be found by logging in to the My Prepaid Center, or by contacting Cardholder Services at 1-888-371-2109.

How do I use my card to make a purchase?

Select credit, not debit, and sign the receipt (even though the card says debit on the front). Although no PIN is required, you may still create and use a PIN if you prefer by logging in to the My Prepaid Center and clicking Set PIN at the top of the page. If you do create a PIN, swipe the card as debit.

Do I need a PIN for merchandise purchases?

No. Select credit and sign the receipt. However, you may still create and use a PIN if you prefer. Simply log in and click Set PIN at the top of this page. If you do create a PIN, swipe the card as debit.

What if I want to purchase something that is more than the balance on the card?

The card can only be swiped for the current balance or less. If your purchase amount is more than the value on the card, use the card last when using multiple forms of payment.

Can I use the card at an ATM?

No.

Can I use the card at a gas pump?

No.

Where can I find a summary of my transactions?

Visit the My Prepaid Center to view your Transaction History.

Preventing your Duke Energy Prepaid MasterCard® from being declined

My card got declined when I tried to use it. What do I do?

Make sure that none of the following applies to you:

  • Card was swiped for more than the card balance.
  • Card was used at a gas pump or ATM.
  • Card was not activated before use.
  • Card was swiped as debit without creating a PIN.

If you are still having trouble with your card please call 1-888-371-2109 and Cardholder services will be able to assist you.

I lost my prepaid card. What do I do?

Please call 1-888-371-2109 and provide the card number. A new card will be sent to you with the remaining value at the time you call. The replacement card must be requested 15 days prior to the valid thru date. The first replacement is free, although there is a fee for each additional replacement. Replacement cards typically arrive within seven to 10 business days via First Class mail. Should you not have your card number please email us at arp@duke-energy.com and we will make sure a replacement card is requested.

My card balance seems incorrect. What do I do?

Log in to view your Transaction History.

If you still think the balance is incorrect, contact Customer Service at 1-888-371-2109.

The Appliance Recycling Program is a service we are proud to provide and we are disappointed to be suspending it temporarily. We appreciate your patience. Should you have any additional questions or concerns, please email us at arp@duke-energy.com.

Prepaid card is given to you as a rebate. Prepaid card is issued by MetaBank®, Member FDIC, pursuant to license by MasterCard International Incorporated. MasterCard is a registered trademark of MasterCard International Incorporated. No cash access or recurring payments. Card valid for up to 12 months; unused funds will be forfeited at midnight EST the last day of the month of the valid thru date. Card terms and conditions apply, see http://www.MyPrepaidCenter.com/site/mastercard-promo.