Outage & Storm Information
With the heavy snow forecast for the Tri-State Wednesday, Duke Energy says it is closely monitoring the storm and preparing for the worst. Line technicians, service crews and other personnel are available throughout the company's service areas and are ready to respond to outages and emergencies, if they occur. Travel conditions are expected to be hazardous, which could slow restoration efforts. The company urges customers in potentially affected areas to make preparations in advance of the storm's arrival.
Please be prepared to provide your address, phone number or electric/gas account number.
Report a Gas Problem:
Report an Electric Problem:
|Toll free:||1-800-543-5599||Report an Electric Outage Online|
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If you see a fallen power line or safety hazard involving our equipment, call Duke Energy at 800.543.5599 and select Option 2 or contact your local emergency services immediately. Keep others away until help arrives. For your safety, do not touch a power line or anything touching a power line such as limbs, tools, and toys. Power lines that have fallen are dangerous and should not be moved.