Billing Terms and Conditions

PAYMENT OF BILLS
In order to avoid paying a late charge, please mail your payment to Duke Energy several days before the due date.  Or, if you prefer, you may pay by phone through Speedpay, pay online with e-Bill, or pay automatically through BillPayer 2000. Payments can also be made at a Duke Energy office or Pay Agent location. For more information about our bill payment options, please visit us at www.duke-energy.com or call 1-800-544-6900.

Disconnection of your utility service(s) will not result from failure to pay any non-tariffed or non-regulated products or services.

Under state law, the amount you are being billed for gas includes: (1) 4.89% State Excise Tax, (2) natural gas distribution taxes that have been in effect since 2001 and are currently at $.01593 for the first 1,000 CCF, $.00877 for the next 19,000 CCF and $.00411 for all additional CCF and, (3) Assessments to assist in the support of the operations of the PUCO and the Office of the Consumers Counsel that have been in effect since 1912 and 1977 respectively.

Under state law, the amount you are being billed for electric includes: (1) kilowatt-hour taxes that have been in effect since 2001 and are currently at $.00465 for the first 2,000 kWh, $.00419 for the next 13,000 kWh and $.00363 for all additional kWh and, (2) Assessments to assist in the support of the PUCO and the Office of the Consumers Counsel that have been in effect since 1912 and 1977 respectively.

BILLING OR SERVICE INQUIRIES OR COMPLAINTS
If you have a question or complaint about your bill or service, call us at (513) 421-9500, or from a toll area call 1-800-544-6900. Persons who have a hearing impairment may call our TDD/TTY toll-free number, 1-800-752-3254. You may also write to our Customer Services Department at P.O. Box 960, Mail Drop 309C, Cincinnati, OH 45201. In addition, you may contact us by fax at (513) 287-2376, or by e-mail. 

If your complaint is not resolved after you have called Duke Energy Ohio, or for general utility information, residential and business customers may call the Public Utilities Commission of Ohio (PUCO) toll free at 1-800-686-7826 or for TDD/TTY toll free at 1-800-686-1570, from 8:00 a.m. to 5:00 p.m. weekdays, or visit www.puco.ohio.gov. 

The Ohio Consumers' Counsel (OCC) represents utility customers in matters before the PUCO.  The OCC can be contacted toll free at 1-877-742-5622, from 8:00 a.m. to 5:00 p.m. weekdays, or visit www.pickocc.org.

To obtain information about competitive gas offers, visit www.puco.ohio.gov or call 1-800-299-7271.