Ohio » Special Assistance

Special Assistance

Home Energy Assistance Program: If you qualify as a low-income household, the HEAP program may help you pay part of your heating bills.

HeatShare: To help assist our low-income and elderly customers pay their winter heating bills, Duke Energy has teamed up with The Salvation Army to establish the HeatShare energy fund for people in Ohio.

Percentage of Income Payment Plan (PIPP Plus): PIPP is a payment assistance plan for Ohio residents designed to help participants make minimum monthly payments to avoid disconnection of electric and gas service.

Ohio Gas Residential Low Income Pilot Program: If you qualify as a low income household and use less than 900 ccf of natural gas annually, you may be eligible to participate in this new program.

Ohio Electric Residential Low Income Pilot Program: If you qualify as a low income household, you may be eligible to participate in this new program.

Foreign Language Assistance: Duke Energy offers interpreting services to all of our non-English speaking customers whether they call or visit a local office.

TDD/TTY: Customers with speech and hearing impairments may contact us using the free Relay service.

Braille Bills: We offer Braille bills for our visually impaired or blind customers.

Life Support: Duke Energy offers a Life Support Program for customers who use electrically powered life support equipment.

Large Print Bills: Our Large Print Bills provide the same information as a regular bill, but on slightly larger paper.

Third-Party Notification: This program sends a copy of your monthly bill to a friend or relative without holding them responsible for the payment. Paperless Billing accounts are not eligible.

Medical Certificate Request: Physicians complete this form to request a medical certificate to be faxed.