Report an Outage
With the heavy snow forecast for the Tri-State, Duke Energy says it is closely monitoring the storm and preparing for the worst. Line technicians, service crews and other personnel are available throughout the company's service areas and are ready to respond to outages and emergencies, if they occur. Travel conditions are expected to be hazardous, which could slow restoration efforts. The company urges customers in potentially affected areas to make preparations in advance of the storm's arrival.
How Can I Report an Outage?
For safety reasons, please telephone us directly to report an outage. We will make every effort to restore service as quickly and safely as possible. Be prepared to provide your address, phone number or account number.
Report Electric Trouble
Call toll-free 1-800-543-5599.
Report Gas Trouble
Call toll-free 1-800-634-4300.
To submit Outdoor Light Outages/Repair requests, report Streetlight Outages or submit a request for Tree Trimming, please use the following links: