Opting On/Off Customer List

Customer Lists Provided to Suppliers by Duke Energy

Public Utilities Commission of Ohio Requirement

We are required to include your name, address, and usage information on a list of eligible customers that is made available to other retail natural gas suppliers or governmental aggregators. Suppliers can then use this information to market their services to current utility customers.

Opting Off the List

If you do not wish to be included on this list, please call 513-421-9500 or (toll free) 1-800-544-6900, or send notification via the Internet to opt off the customer list. In the comments and questions section, please provide the following information:

  • "Opting off customer list"
  • Name on Duke Energy bill
  • Account number(s)
  • Service address(s)
  • Daytime phone number 

If you wish, you may also write Duke Energy to be excluded from the customer list at:

Duke Energy
P.O. Box 960
Main Drop 575C
Cincinnati, Ohio  45201

Note: It's important to realize that opting off this list does not guarantee that a supplier will not contact you as suppliers may gather your name through other means. 

The customer list is updated quarterly. You may opt off the list at any time.

Once you request your account(s) to be removed from the list, you do not need to contact us again. However, to have your account(s) added back onto the customer list, you will need to notify us.