Certified Supplier Guidebook
Certified Supplier Guidebook Table of Contents (revised January 2, 2001)
| Overview: | Overview and Disclaimer |
| Glossary: | Glossary of Terms |
| Chapter 1: | The New Marketplace |
| Chapter 2: | Certified Supplier Training (Orientation) Program |
| Chapter 3: | Certified Supplier Certification and Registration Process |
| Chapter 4: | Obtaining End-Use Customer Historical Usage |
| Chapter 5: | Electronic Data Interchange (EDI) |
| Chapter 6: | End-Use Customer Switching and Direct Access Service |
| Chapter 7: | Metering Services |
| Chapter 8: | Billing and Payment Processing |
| Chapter 9: | Transmission Reservation and Energy Scheduling |
| Chapter 10: | Load Profiling, Imbalance and Settlement |
| Chapter 11: | Credit Requirements |
| Chapter 12: | Dispute Resolution |
| Appendix A: | Certified Supplier Tariff |
| Appendix B: | Internet Links of Interest |
| Appendix C: | Detailed EDI Information |
| Appendix D: | Meter Reading Schedule |
| Appendix E: | Registration and Participation Forms |
| Appendix F: | Placeholder |
| Appendix G: | Duke Energy Holiday Schedule |
| Appendix H: | Technical Connectivity Worksheet |
