Chapter 2 Certified Supplier Guidebook
Certified Supplier Guidebook Chapter 2: Certified Supplier Training (Orientation) Program Introduction
This chapter summarizes the resources and training program that Duke Energy will offer to certified suppliers. This will allow for a smooth transition to the electric marketplace and promote an efficient and productive working relationship between Duke Energy and certified suppliers. In turn, these efforts will also benefit those end-use customers seeking to obtain service from a certified supplier. The certified supplier training program will review the choice rules and the Duke Energy registration process.
Training (Orientation) Program
In addition to reviewing the information provided in this guidebook, certified suppliers may be required to attend formal training sessions sponsored by Duke Energy. These training sessions will further explore many of the topics addressed in this guidebook and will be supplemented with additional detailed information on topics of key interest. Initially, several training sessions were conducted for prospective certified suppliers. Today, training sessions are conducted as necessary for new certified suppliers requesting to participate in Duke Energy’s Customer Choice Program.
Additional Resources for Certified Suppliers
To supplement the certified supplier training program, Duke Energy provides the following additional resources.
- Certified Supplier Guidebook
This Certified Supplier Guidebook provides guidance to certified suppliers interested in providing power and energy services in Duke Energy’s service area. An electronic copy of this guidebook is available at http://www.duke-energy.com/
- Company Contact
Certified suppliers may contact the Duke Energy Certified Supplier Business Center for assistance, guidance, and additional information pertaining to this document and our business procedures.
Phone: 513-287-2322
Fax: 513-287-2718
- Websites
A list of websites providing information for certified suppliers is included in Appendix B, Internet Links of Interest.
