Chapter 12 Certified Supplier Guidebook

Certified Supplier Guidebook Chapter 12: Dispute Resolution

If any dispute arises between an end-use customer or certified supplier and Duke Energy regarding distribution services, the end-use customer or certified supplier may file an informal or formal complaint with the PUCO according to PUCO procedures.

The dispute resolution mechanism is intended to be a voluntary alternative to the informal or formal complaint process at the PUCO. It is Duke Energy’s hope that disputes arising from the distribution services tariffs or related to the provision of distribution services can be settled through voluntary dispute resolution rather than through formal, litigated proceedings.

If a dispute arises between the certified supplier and Duke Energy relating to the Certified Supplier Tariff, the parties may agree to use the PUCO voluntary mediation or arbitration procedures.