Customer Service
Outage & Storm Assistance is Available 24 Hours 7 Days a Week
| Report an Electric Outage Online | English: | 1-800-POWERON 1-800-769-3766 |
| View Current Electric Outages | Español: | 1-866-4APAGON 1-866-427-2466 |
Billing & Payment
| 1-800-777-9898 |
Start, Stop & Move Service
| 1-800-777-9898 |
Other Inquiries
| 1-800-777-9898 |
Call Before You Dig
| NC: 1-800-632-4949 SC: 1-888-721-7877 |
Contact Information
-
Mail Payments
Duke Energy
P.O. Box 70516
Charlotte, NC 28272-0516 -
Other Correspondence
Duke Energy
P.O. Box 1090
Charlotte, NC 28201-1090 -
Phone Number
1-800-777-9898
How Can We Help?
Customer Service is available 24 hours a day, 7 days a week through our interactive phone system, our website or with a Customer Service representative.
Please allow two business days for a response to your email.
