Customer Service
We are experiencing a high volume of e-mails. We will make every effort to respond to your request within two business days.
There are many options available for you online. If you need to contact us by phone, our service personnel are available Monday to Saturday, excluding major holidays.
| Question | Online | Contact Us |
|---|---|---|
| Outages | English: 1-800-POWERON (1-800-769-3766) Español: 1-866-4APAGON (1-866-427-2466) | |
| Billing & Payment | 1-800-777-9898 or Send us an e-mail * | |
| * If your billing inquiry is urgent please call our Customer Service number (800) 777-9898. If you have questions about your bill and want to find ways to save energy and money, sign up for Online Services today and get personalized recommendations just for you! | ||
| Moving |
|
1-800-777-9898 or Send us an e-mail |
| Other Inquiries | 1-800-777-9898 or Send us an e-mail | |
| Call Before You Dig | NC: 1-800-632-4949 SC: 1-888-721-7877 | |
| Report Power Theft | Unauthorized uses and theft of electricity is illegal and extremely dangerous. To confidentially report suspicious activities involving electrical equipment, please call us at 1-800-653-5305. | |
Addresses
To mail your payment or get in touch with us by mail, please use the following addresses.
| Mail Payments | Street Address | Other Correspondence |
|---|---|---|
| Duke Energy P.O. Box 70516 Charlotte, NC 28272-0516 |
Duke Energy 526 South Church Street Charlotte, NC 28202 |
Duke Energy P.O. Box 1090 Charlotte, NC 28201-1090 |
