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Power Manager®

What is Power Manager?

Power Manager® pays more than 250,000 Duke Energy customers to reduce their electric use when demand for electricity is at its highest.

Sign up for Power Manager or call 888.463.5022 to enroll by phone.

Power Manager is currently not available in Cherokee, Clay, Jackson, Macon or Swain counties in North Carolina.

Residential time-of-use, Net Metering and Small Customer Generator customers are unable to participate in the Power Manager program.

Why Sign Up?

  • You will receive $32 in bill credits each year for your participation (an $8 credit on your electric bills from July through October).
  • You will help preserve the environment and keep electric costs low by reducing the demand for electricity and delaying the need to build additional power plants in our region.

How the Program Works

  • Duke Energy will install a small device near your central air conditioner's outside unit.
  • Using this device, your air conditioner may be temporarily interrupted for a portion of each half hour during the summer when demand for electricity may reach critical levels.
  • Your air conditioner will be turned off and on in coordination with other Power Manager customers to reduce the overall demand for electricity.

Power Manager is an easy way to do something positive for yourself and the environment.

To learn more, see the Power Manager FAQs.

How to Get Started

To sign up for Power Manager, you must:

  • Be a Duke Energy residential customer.
  • Own your single-family home.
  • Have a functional central air conditioning unit with an outside compressor.

There are two ways to sign up for Power Manager:

General Information about Power Manager

If you are enrolled in Duke Energy’s Power Manager Program, you are one of 250,000 customers who help reduce power use when it’s needed most in our communities. During these cycling times, customers often ask for more details on the program and for air conditioning tips. Here is some information you can print and keep for future reference.

If you have any questions about Duke Energy’s Power Manager Program call 877.392.4848 to speak to a representative. For cycling event information, please call 800.832.3169.

During a Power Manager cycling event, it is normal for the home to gain a few degrees in temperature. The temperature increase will depend on many variables — the outside temperature, the size of your air conditioner, sunlight coming through windows and the length of the cycling event. After the cycling period ends, your air conditioner may run continuously until your home reaches your thermostat temperature.

Power Manager Tips to Keep Cool on a Hot Day

Keeping cool and comfortable in the summer and watching your electricity usage can be a challenge. Here are some tips to help keep your home comfortable, not only during a cycling event, but during the hot days of the summer.
  • Keep your curtains and blinds fully closed on the sunny side of the home. Especially if you know you are going to be away from home and the forecast calls for hot weather, close all your window coverings for the entire day. Many air conditioners are sized large enough to cool when the curtains are open. When you close the curtains, you have “extra” cooling capacity and the air conditioner does not need to run as often to keep your home comfortable.
  • Minimize door traffic to the outside. The outside air is not only hot, it’s also very humid. These variables can add extra load on your air conditioning, causing your bill to increase.
  • Ceiling fans and other air circulating fans can improve your comfort. New energy efficient fans are best as they produce less heat. Whenever the home is closed for air conditioning, do not use the large, whole house exhaust fans. These fans cause inside, conditioned air to be replaced by outside, humid air.
  • If you know your air conditioner is being cycled, postpone activities that add heat and/or extra moisture to your indoor air. Examples of heat sources are unnecessary lighting, ironing or baking. Running the clothes dryer may reduce your comfort in two ways — it produces unwanted heat and when it exhausts air to the outside, this causes the home to draw in make-up air which is warm and humid. Other sources of moisture are cooking, canning fruits and vegetables or taking a shower or bath.
  • Compact Fluorescent Lights (CFLs) use much less electricity and produce much less heat than standard incandescent lights.
  • Insulate your air conditioning and heating ducts. This is a very important energy saving measure for any home where the duct-work is not inside the insulated shell. Air conditioning ducts located in an attic need the most attention. Ducts exposed to extreme attic temperatures can add 10 to 40 percent to you heating and cooling load and your costs. These ducts should be completely buried in attic insulation or wrapped with at least six inches of insulation.

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