Report an Outage
Be prepared to enter your address, phone number or electric account number. Our automatic outage reporting system will immediately log your power outage. We will make every effort to restore power as quickly and safely as possible.Report a power outage using our online outage report form or call:
English
1-800-POWERON (1-800-769-3766)
Español
1-866-4APAGON (1-866-427-2466)
Nantahala Area
Call your local office.
Our outage reporting systems are designed to diagnose the location of outages based on initial customer reports, so all customers who experience power outages are encouraged to contact Duke Energy. During severe weather events, it becomes increasingly important for customers to contact us since there may be multiple causes of an outage at several points in the system affecting an individual customer.
Report a Downed Power Line
If you spot an electrical danger, call for help immediately at 1-800-POWERON. Keep others away until help arrives.
The first rule of safety is do not touch a power line or anything touching a power line, such as tree limbs, tools and toys. Even power lines that have fallen may be dangerous and should not be moved or disturbed.
Request Lighting Repair
Duke Energy maintains numerous outdoor lights to provide safety and security in public areas. If a streetlight in your neighborhood is not working properly, please contact us to let us know. We’ll send a representative to examine and fix the problem. To ensure prompt service, please identify the pole with tape or a ribbon.
