Duke Energy restores power for most customer outages in three hours or less. Yet, some outages take longer to restore depending upon the circumstances. Following a storm or in situations where widespread damage has occurred, outage restoration will take longer. Our customers are encouraged to call 1-800-POWERON to report outages and get an estimated time of restoration. Los clientes hispanos pueden llamar 1-866-4-APAGON.
Duke Energy North & South Carolina service territory outage information