Security deposits can be paid in person at our Duke Energy Payment locations, by telephone or by mail. Be sure and reference the account number provided at the time of application when you pay the deposit.
You can pay security deposits by cash, check or money order at more than 70 convenient payment locations across the Duke Energy service territory. Not all payment locations can process security deposits. Therefore, view the payment locations map for details on accepted transaction types at each location.
You also can pay security deposits by check, debit card or credit card by calling Duke Energy at 1-800-777-9898. A convenience fee of $1.50 is charged for paying by phone.
You can mail your security deposit to the following address:
P.O. Box 1046
Charlotte, N.C. 28210-1046
Security Deposit Returns
Duke Energy returns security deposits with interest after a customer has maintained 12 months of satisfactory payment history. The credit will be applied to the electric account when the 14th bill is generated.
Interest rates for North Carolina accounts:
- Deposit interest begins on the 91st day after the deposit is paid.
- The deposit interest rate is 8 percent.
Interest rates for South Carolina accounts:
- Deposit interest accrues upon receipt of payment, but is only awarded if the deposit is held for six months or more.
- The current deposit interest rate is 3.5 percent and is subject to change based on yearly evaluation by the South Carolina Public Service Commission.
Standard deposit amounts range from $100 to $250 depending on the projected energy usage of the individual home.